i-Maher

Work Requests

Manage Maintenance Requests from Anywhere

i-Maher CMMS provides a smart and easy process to manage your maintenance work requests from anywhere through a web or mobile app solutions with very simple steps.

i-Maher Benifits

Improved productivity

i-Maher connected mobile apps for both end user and maintenance team can improve productivity up to 25% with mobile work requests support and immediate push notifications and interactions between the team.

First things first

All work requests in i-Maher can be prioritized according to business need, team availability and maintenance urgency which will assure that your business needs will be reflected on the operation priority as well.

Increased assets lifetime and better ROI

With work requests prioritized and maintained properly an expected potential savings for maintenance cost and increased assets lifetime are guaranteed which will have a positive impact on organization’s ROI.

Less Downtime

Unplanned equipment downtime can severely impact business performance and could drive good customers away. With i-Maher, all work requests are properly maintained and scheduled with manual or automatic dispatching methodologies which will ensure less downtime for the organization.

Features

Smart work requests based on location, device type, maintenance type and more.
The ability to include one or more devices in the same work request.
Advanced view list of all customer work requests with different views based on business need like summary lists or detailed cards.
Comprehensive filters to navigate through the work requests like status, maintenance type, etc.
Advanced search for work requests like customer, device type and work order.
The ability to take quick actions from lists screen like edit and delete.
Follow up work request status (New, In progress, Postponed, Done, Closed).
i-Maher allows customers to send work requests for maintenance or visit requests.
i-Maher allows customers to upload files or images with their request orders.
The ability to create a number of rules with different criteria matching specific parameters in a customer request.
The ability to assign an agent or number of agents to each rule.